Privacy Policy

Man With a Van Welling Privacy Policy

This Privacy Policy explains how Man With a Van Welling collects, uses, stores and protects personal data relating to our customers and prospective customers in the Welling area. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Man With a Van Welling and to all individuals who engage with us as customers or potential customers in the area we serve.

By contacting us, requesting a quote, making a booking, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are And Scope Of This Policy

Man With a Van Welling is a service provider offering man and van services, including local moves, deliveries and collections in and around the Welling area. For the purposes of data protection law, Man With a Van Welling is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

This policy applies to all personal data we process about customers and potential customers in the Welling area, including data collected online, by telephone, in person, and through any other communication channels we use to provide our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:

Identification and contact details, such as your name, address, service address, billing address and any other relevant location details you provide.

Contact information, such as your preferred communication channels and any messages you send to us when making an enquiry or booking.

Service and booking information, such as the date and time of your move or delivery, the type of goods to be transported, access information for properties, special instructions and any related details necessary to carry out the service.

Payment-related information, such as partial payment details or records that a payment was made, and the amount paid. We do not store full card details when we rely on third party payment processors.

Usage and communication data, such as information about how you contacted us, enquiry records, quotes provided, complaints and follow-up communications.

In limited cases, we may process special instructions that could indirectly reveal sensitive information, for example if items being moved suggest particular health or personal circumstances. We only use such information where it is strictly necessary for the service and you have chosen to provide it.

How We Collect Your Personal Data

We collect personal data from a variety of sources, including:

Directly from you when you contact us for a quote, make a booking, or communicate with us.

During the provision of our services, for example when our team attends your property and records necessary details about access, parking or the nature of the items to be moved.

From third parties where necessary, for example from online platforms where you may request our services or leave reviews, or from payment service providers that confirm your payment.

Purposes And Lawful Bases For Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide our services and manage our relationship with you. This includes responding to enquiries, providing quotes, confirming bookings, planning and performing moves or deliveries, invoicing and processing payments. The lawful basis for this is the performance of a contract with you or taking steps at your request before entering into a contract.

To comply with legal obligations. We may need to retain certain records for tax, accounting and other legal requirements. The lawful basis is compliance with our legal obligations.

To manage and improve our business. We may use your data to monitor service quality, handle complaints, and improve our operations. The lawful basis is our legitimate interests in running and developing our business, provided these interests are not overridden by your rights and freedoms.

To communicate with you about services. We may contact you with important information regarding your booking, service updates or changes to our terms or policies. The lawful basis is performance of contract and our legitimate interests in keeping customers informed.

Marketing communications. We may occasionally send you marketing messages about our services that we think may interest you, where we are permitted to do so under data protection and electronic marketing laws. The lawful basis is our legitimate interests in promoting our services, or your consent where required. You can ask us to stop marketing at any time.

Data Sharing And Processors

We do not sell your personal data. We only share your data where necessary for the purposes described in this policy or where we are legally required to do so. Recipients may include:

Our staff and contractors who need access to your information in order to plan and carry out the services you have requested.

Service providers acting as processors who provide services on our behalf, such as payment processing services, booking or scheduling tools, accounting or administrative support providers and secure document or data storage providers.

Professional advisers, including accountants or legal advisers, where necessary for the management of our business, compliance or the establishment, exercise or defence of legal claims.

Public authorities or law enforcement bodies where we are legally required to disclose information, or where disclosure is necessary to protect our rights or the safety of others.

Where we use processors, they only process your personal data in accordance with our instructions, must keep it secure, and are bound by appropriate data protection obligations in their contracts with us.

International Data Transfers

Where your personal data is transferred outside the United Kingdom or the European Economic Area by our service providers, we take appropriate steps to ensure that an adequate level of protection is provided. This may include using standard contractual clauses or ensuring that the country has been recognised as providing an adequate level of data protection.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting obligations.

In general, we will retain core customer and booking records for a reasonable period after the completion of our services in order to handle queries, resolve disputes and maintain appropriate business records. Payment records are retained for the period required for tax and accounting purposes. Communications and enquiry records may be kept for a shorter period unless they are needed for ongoing issues or legal reasons.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who need it, using secure systems and following internal policies and procedures designed to protect data. While we take reasonable steps to safeguard your information, no system can be completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access. You can request confirmation as to whether we process your personal data and request a copy of the data we hold about you.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

The right to restrict processing. You can ask us to restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our use of it.

The right to object. You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your data unless we have compelling legitimate grounds that override your interests or the processing is for legal claims.

The right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide you with your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew consent.

Complaints And Supervisory Authority

If you have any concerns about how we handle your personal data, we encourage you to contact us so that we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your rights have been infringed.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. When we make significant changes, we will take appropriate steps to inform you. The date of the most recent version will be indicated within the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal data as a customer of Man With a Van Welling in the Welling area.