Terms and Conditions
Man With a Van Welling Terms and Conditions
These Terms and Conditions set out the basis on which Man With a Van Welling provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words and expressions have the meanings set out below:
1.1 Customer means the person, firm or organisation booking or using our services.
1.2 We, us, our means Man With a Van Welling, the provider of removal and transport services.
1.3 Services means any removal, transport, loading, unloading, packing, unpacking, or related services supplied by us, including man and van services for domestic or commercial moves.
1.4 Goods means any furniture, personal belongings, equipment, boxes, or other items which are the subject of our services.
1.5 Booking means an agreed appointment for us to provide services on a particular date and at a specified time, together with any agreed charges.
2. Scope of Services
2.1 We provide man and van removal and transport services for domestic and commercial customers, including local moves, part loads, single-item deliveries and light removals within our service area and throughout the United Kingdom by prior agreement.
2.2 Our services are limited to the tasks expressly agreed at the time of booking. Any additional services requested on the day, such as extra stops, additional items, or extended loading or waiting times, are subject to availability and may incur additional charges.
2.3 We reserve the right to refuse to transport any Goods that, in our reasonable opinion, are unsafe, illegal, inadequately packed, excessively heavy or bulky, or likely to cause damage to our vehicle, equipment, other items, or persons.
3. Booking Process
3.1 Bookings may be made by the Customer through our accepted booking channels. Bookings are only confirmed when we have accepted the booking details and provided confirmation of the date, time, and estimated price.
3.2 The Customer must provide accurate and complete information at the time of booking, including:
a) Collection and delivery addresses.
b) Access details, including floor levels, lifts, parking restrictions and distance from parking to property entrance.
c) A clear and honest description of the quantity, size, and nature of Goods to be moved.
d) Any special handling requirements, such as fragile, high-value or bulky items.
3.3 The quoted price is based on the information provided at the time of booking. If the information supplied is incomplete or inaccurate, we reserve the right to adjust the charges to reflect the actual work required, including additional time, labour, or vehicle capacity.
3.4 The Customer is responsible for ensuring that appropriate parking arrangements are in place at both the collection and delivery addresses. Any parking fines, additional fees, or delays incurred due to inadequate parking arrangements may be charged to the Customer.
4. Customer Responsibilities
4.1 The Customer must ensure that all Goods are packed safely and securely, unless we have agreed in advance to provide packing services.
4.2 All appliances and electrical items must be disconnected and ready for transport prior to our arrival, unless otherwise agreed.
4.3 The Customer must be present or represented by an authorised adult at both collection and delivery locations to supervise the work and to check that all Goods are loaded and unloaded.
4.4 The Customer is responsible for ensuring that all Goods to be transported are adequately insured under their own household, contents, or business policy, unless we have expressly agreed in writing to provide specific insurance cover.
4.5 The Customer must notify us in advance of any items of special value or sensitivity, including but not limited to antiques, artwork, jewellery, cash, important documents, or delicate electronics.
5. Access and Property Protection
5.1 The Customer must ensure that there is suitable and safe access to the property and that stairways, hallways and doorways are clear of obstacles.
5.2 It is the Customer's responsibility to protect floors, walls, and other surfaces if special protection is required. While we will take reasonable care when moving items, we do not accept liability for normal wear and tear or minor scuffs that may occur when moving large items through tight spaces.
5.3 If access is significantly more restricted than described at the time of booking, or if additional work such as dismantling doors, windows or large items is required, we may charge additional fees or, in extreme cases, decline to move particular items for safety reasons.
6. Payments and Charges
6.1 Our charges are based on the type of service, vehicle and labour required, together with the estimated duration and distance of the job.
6.2 We may require a deposit to secure a booking. Any deposit amount and payment method will be communicated to the Customer at the time of booking.
6.3 Unless otherwise agreed, payment of the remaining balance is due immediately upon completion of the service. We reserve the right to withhold unloading of Goods until payment has been made in full.
6.4 We reserve the right to charge reasonable additional fees for the following, where applicable:
a) Extra time beyond the agreed or estimated duration.
b) Additional stops or addresses not included in the original booking.
d) Toll charges, congestion charges, parking fees or penalties incurred in the performance of the service.
6.5 All amounts are payable in the currency and by the methods indicated at the time of booking. If payment is not made when due, we may charge interest on overdue sums in accordance with applicable UK law.
7. Cancellations and Amendments
7.1 If the Customer needs to cancel or amend a booking, they must notify us as soon as possible.
7.2 We may apply the following cancellation charges, based on the notice given:
a) More than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or transferred at our discretion.
b) Between 24 and 72 hours before the scheduled start time: we may retain all or part of the deposit or charge up to 50 percent of the estimated job value.
c) Less than 24 hours before the scheduled start time or on the day of the job: we may charge up to 100 percent of the estimated job value.
7.3 If we need to cancel or change a booking due to reasons beyond our reasonable control, such as vehicle breakdown, severe weather, sickness, or other unforeseen circumstances, we will inform the Customer as soon as practicable and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect or consequential losses arising from such cancellation.
8. Liability for Loss or Damage
8.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading Goods. However, our liability is subject to the limitations set out in these Terms and Conditions.
8.2 We shall not be liable for loss or damage to Goods where:
a) The Goods have not been properly packed or protected by the Customer, and we did not provide packing services.
b) The damage arises from inherent defects, wear and tear, or the fragile nature of the items.
c) The loss or damage results from the Customer's failure to disclose the true nature or value of the Goods.
d) The Goods include prohibited or restricted items such as cash, jewellery, precious metals, hazardous materials, or perishable goods, which we have not expressly agreed in writing to carry.
8.3 Our liability for any single claim or series of related claims for loss or damage to Goods shall be limited to a reasonable replacement or repair cost of the affected items, subject to an overall cap which may be specified in our quotation or booking confirmation. The Customer is advised to obtain adequate insurance cover for high value items.
8.4 We shall not, in any circumstances, be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or emotional distress arising from delay, loss, or damage.
8.5 Any claim for loss or damage must be reported to us in writing as soon as reasonably practicable, and in any event within 7 days of completion of the service. The Customer must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the items concerned.
9. Delays and Time Estimates
9.1 Any time frames or arrival windows given for our services are estimates and are not guaranteed. While we make reasonable efforts to arrive and complete the work on time, factors such as traffic, accidents, weather conditions and earlier jobs may cause delays.
9.2 We shall not be liable for any loss or inconvenience suffered by the Customer as a result of delayed arrival or completion, provided we have used reasonable efforts to deliver the service as soon as reasonably possible.
10. Waste and Disposal Regulations
10.1 We comply with applicable UK waste and environmental regulations when transporting and disposing of items that are considered waste.
10.2 We do not transport or dispose of hazardous, toxic, or regulated waste, including but not limited to chemicals, solvents, gas cylinders, asbestos, medical waste or similar materials.
10.3 If the Customer requests that unwanted items, rubbish or waste be removed, this must be agreed in advance. Additional charges may apply for collection, transport, and lawful disposal.
10.4 The Customer confirms that any items handed to us for disposal are their property or that they have the legal right to dispose of them. The Customer shall indemnify us against any claims, fines or penalties arising from unlawful disposal instructed by the Customer.
10.5 We reserve the right to refuse removal of any items that cannot be lawfully transported or disposed of in accordance with UK regulations.
11. Prohibited and Restricted Items
11.1 We do not carry live animals, illegal goods, firearms, explosives, flammable liquids, or other items which we reasonably consider to present a danger to our staff, vehicle, other road users, or the public.
11.2 If prohibited items are discovered, we may remove them from our vehicle, notify the appropriate authorities if required, and terminate the service without refund. The Customer shall be responsible for any costs, losses or damages arising as a result.
12. Force Majeure
12.1 We shall not be in breach of these Terms and Conditions, nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to severe weather, road closures, accidents, strikes, public disturbances, acts of government, or natural disasters.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of our services, they should raise the issue with our representative as soon as possible so that we may attempt to resolve the matter on the day.
13.2 If the issue is not resolved, the Customer should submit a formal complaint in writing within a reasonable period, providing full details of the problem and any relevant evidence.
13.3 We will review all complaints carefully and seek to respond within a reasonable timeframe. We may request further information from the Customer to assist with our investigation.
14. Data Protection and Privacy
14.1 We collect and process personal information provided by the Customer for the purpose of managing bookings, providing services, handling payments, and dealing with enquiries and complaints.
14.2 We will handle personal data in accordance with applicable UK data protection laws. Information will not be shared with third parties except where necessary to deliver our services, comply with legal obligations, or with the Customer's consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remainder of the provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us. Customers are advised to review the Terms and Conditions periodically for any changes.
By making a booking with Man With a Van Welling or using our services, you acknowledge that you have read, understood and agree to these Terms and Conditions.
Attractively Priced Man with a Van Welling Services
Call our extensively trained man with a van Welling specialists and take advantage of our professional services at budget-friendly prices.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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Contact us
Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: DA16 1TU
City: London
Country: United Kingdom
Web: https://manwithavanwelling.co.uk/
Description: For incredible quality removal services, choose the ones that our company offers in Welling, DA16. Book your own personalised service today.